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What is the DID number?

DID is an acronym for Direct Inward Calling numbers They are landline virtual numbers used to optimise call routing to the existing telephone lines. Companies extensively use DID numbers in india to route incoming customer calls and connect with the right agent via the IVR System. Businesses can track missed calls, monitor agent KPIs such as First Call Resolutions, Average handling time, Average hold time, etc., and make informed decisions to upskill them.

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Benefits of DID Number

Quickly Connect Customers to the Right Agent

Be Omnipresent

Be Omnipresent

Forward all customer calls to agents mobile numbers, as well as landlines to manage business calls from anywhere.

Track Marketing Campaigns

Track Marketing Campaigns

Assign the DID numbers system to different marketing campaigns and track their performance.

Single Number for Entire Team

Single Number for Entire Team

Provide your team with a single DID number. Never miss a lead and manage calls efficiently.

Number Masking

Number Masking

Ensure customer privacy and zero lead leakage with number masking solution where customer and agent details are hidden during a live call

Enhanced Customer Experience

Enhanced Customer Experience

Ensure seamless connectivity by quickly redirecting the customer's call on the IVR to the right agent for better query resolutions.

Scalability

Scalability

The DID number accommodates new business requirements. There's no restriction on parallel calls- respond to the growing number of customers cost-efficiently.

Features of the DID Number

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Automated Call Routing

Automatically route incoming calls to mobile/landline numbers and connect the customers with the right agent.

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Call Tracking

Track all calls routed via the DID number. Track missed calls and client conversations and measure agent KPIs.

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Local Phone Numbers

Use local phone numbers for the DID number system to connect with customers. People find local numbers more trustworthy.

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Call Insights & Recordings

DID numbers offer a wealth of information. Get in-depth call insights, understand your customers, and monitor agents' performance.

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Easy-set up & CRM Integration

The DID number solution easily integrates with any CRM with the use of API.

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IVR Integration

Customers can choose the option to speak to the agent. The software redirects callers and connects them with the right agent.

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Multi-lingual Support

Automated calling campaigns are customised on IVR for English, Hindi and regional custom messages.

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CRM Integration

DND number system easily integrates with any CRM and other cloud software. Strengthens the capability of the CRM to deliver an enhanced CX.

DID Number Use Cases

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TESTIMONIALS


Archit Srivastava

Archit Srivastava

Vikas Ranjan

Vikas Ranjan

Ria Pandit

Ria Pandit

Trusted by over 6000+ organizations across 65 countries

Today we are trusted by over 6000+ businesses across 65+ countries and is the leading cloud communication provider in emerging markets serving across multiple industrial verticals. We have a globally recognized name with over 300+ employees offering our clients unprecedented reliability and intelligence by enabling business communication through voice, video, AI and messaging through our smart platform.

Frequently Asked Questions

How does the DID Number work?downArrow
The DID Number is a solution that works in two ways- through PSTN- Public Switched Telephone Network and via VOIP- Voice over Internet Protocol.
Which is the best DID Number System?downArrow
The best DID number system is embedded with the best features that empower businesses to improve customer service and meet customer expectations continuously. The solution offered by Knowlarity offers deep analytics and provides businesses with insights to serve customers with excellence.
How can I get the Inbound DID Number?downArrow
Knowlarity offers the DID number for all kinds of businesses- small and mid-sized and large enterprises. Star-ups can buy the software and put their business on the fast track. You can call at 1800-1020-340 to speak to the sales team.
Why does my business require a DID Number?downArrow
The DID number is a useful solution that automatically redirects incoming customer calls to the right agents and offers an enhanced CX. Businesses can easily manage the call operations with a single number as there is no requirement for multiple numbers/ telephone lines. Tracking capability helps companies gain visibility into the conversations between the agents and the customers, leading to better and quick resolution of disputes. With in-depth analytics, businesses can understand the customers' issues and learn about the agents' productivity levels. They can resort to appropriate training methods to improve agent efficiency to ensure a high lead conversion rate.
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