5 Myths about How Cloud Telephony works

Sep 10, 2021

Cloud telephony services have rapidly evolved with time. Cloud-based solutions allow your phone system to work through your Internet. It streamlines your business communication with your goals. It includes messaging, voice as well as video services. With changing times, Artificial Intelligence is also being incorporated into cloud telephony.

Cloud telephony works through a VoIP service provider. The analog signals are converted to packets of data and transmitted via the Internet. The whole process takes place virtually. It has empowered businesses to reach customers anytime and anywhere.

But, there is widespread reluctance among people when it comes to adopting these services. Mainly, this comes from the concerns revolving around cost and data security. However, most cloud telephony providers dismiss such misconceptions. In this article, we have listed 5 common myths about cloud telephony and are also busting them at the same time. Read more to find out.

5 Myths Busted About Cloud Telephony Working

In this day and age of technology, there is no place for myths about cloud telephony services and there is no doubt that they are simply not true & need to be busted. Let’s find out:

Myth 1

Cyber Attacks and High Maintenance

It is widely believed that as cloud telephony services are a new concept, there are more chances of a data breach. Small-scale businesses think that cloud services will prove heavy on their pockets. Also, the sole existence of the whole system virtually creates a sense of panic in the customers. Businesses believe that because cloud-based solutions like cloud contact centers are not present on their systems and are always connected to the internet, the chances of cyber attacks are high & this could also lead to misuse of customer data.

Myth Busted

Cloud telephony service providers use tight encryption and firewall systems to ensure data security. It also helps in diverting any outside attack. As this has increased layers of authentication, security automatically increases. The data from GPS and browser is stored and needs a login every time one tries to enter the cloud. Service providers are often ISO and Nasscom certified.

When it comes to cost, cloud-based services are highly affordable & cost-effective. This is because they don’t have any hardware or device requirements. The business only has to pay for the service which is easy to install & use.

Myth 2

Strict Regulations and Inflexibility

Most businesses often believe that using a traditional phone will be easy. Cloud services require following strict regulations. You need to buy new numbers to activate cloud services, and this makes the whole process rigid. Businesses also have thousands of questions about cloud telephony services being inflexible. However, as cloud-based phone numbers like virtual numbers are not connected to a physical line, the probability of it not being flexible is extremely low.

Myth Busted

Most cloud telephony providers take care of the regulatory guidelines themselves. The business does not need to be worried about it. The providers make it easier for businesses to expand globally by taking care of the regulations. Service providers also provide a multi-channel platform to save you from the hassle.

Considering cloud telephony services inflexible is completely wrong. For example, Virtual numbers can be used for a variety of devices like smartphones, desktops, and laptops, and can also be re-routed to different devices or phone numbers, which makes it very flexible for businesses.

Similarly, toll-free numbers are considered flexible because they can be used from anywhere in the country, and can be easily re-routed to different phone numbers as per the need.

Missed call numbers are also counted as flexible because they can be easily set up and customized to meet the specific needs of a business or individual.

Myth 3

Business Disruption and Large IT Team

It is believed that adopting a new technology needs a business to be disrupted and the same is believed for cloud telephony solutions. This may harm the revenues of the company. Also, a large IT team needs to be on its toes for cloud telephony to work seamlessly. It is always hard to switch from your traditional way to new technology. The adoption of cloud-based services is also facing the same issue. The lack of knowledge is one reason behind this myth.

Myth Busted

Most of the service providers offer the required information over e-mail. They then install the pre-configured phones and plug them into the LAN. This can be done in just a few hours in some cases. To make it easier, some cloud telephony providers facilitate activating the cloud service with just a few clicks on your browser. No additional hardware or software is required. A large IT team is not even required. The service providers themselves can handle all the technical aspects.

These services are not going to disrupt the business instead it is going to enhance the probability of sales, improve customer support, make it easy for customers to reach a business, better agent efficiency as they can handle large volumes of customer calls, and provides CRM integration with most of the top CRMs to make business processes & flow easy.

Myth 4

Expensive Updates

It is widely believed that cloud services require a lot of investment in infrastructure and updates. The scalability of the business also gets impacted. Businesses always feel like new technology comes with more expenses and is always hard to implement & update.

Myth Busted

Cloud telephony services are designed to reduce costs. The existing telephone lines can be linked to the cloud. This decreases the hassle and decreases the need for an additional workforce. It allows the business to remove the services that it does not require. It not only saves the business from heavy updates, but you only need to pay for what you are actually using. In that case, updates are not expensive. Also, updates are handled by the service providers.

Myth 5

Difficult to Solve the Issues

Most people believe that it may take a lot of time for it to be resolved in case of any glitch. The company might find it difficult to contact the cloud telephony providers at odd hours.

Myth Busted

Cloud telephony providers offer 24*7 support. They are always available to support the businesses better. The business can ask them to resolve any glitch at any hour.


The working of cloud telephony is believed to have a lot of issues. Businesses are finding it hard to implement various cloud-based services because of the myths revolving around the market.

We have tried our best to bust the myths and let people believe in the power & potential of cloud-based solutions. Another great way to bust the myths is by contacting a service provider like Knowlarity.

Knowlarity is one of the top cloud telephony providers and offers all sorts of cloud services as per your needs.

Written By:  Admin


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