A virtual phone number is a regular phone number, but one that has no physical phone line or SIM card connected to it. It is possible to track and evaluate the performance of calls routed using virtual numbers. International as well as local virtual phone numbers can help businesses reach a wider audience, as calls can be made and received from anywhere in the world using an Internet-connected device.

In India, virtual phone numbers are frequently used by business organisations to direct incoming calls from clients to appropriate agents based on interactive voice response (IVR) input.

How Does a Virtual Phone Number Work?

Virtual phone numbers are different from real phone numbers connected to a landline or mobile device. They are cloud-based and linked to an existing phone number. Therefore, using virtual phones is also known as cloud telephony.

A virtual number is connected directly via a reliable cloud infrastructure, and is not physically attached to a SIM card or phone. Based on the preferences made by the customer or any predetermined logic by a firm, this virtual number is used to divert calls that are received on the centralised number to any other worldwide destination, such as a landline or mobile phone.

A physical address is not necessarily required for virtual phone numbers. To make genuine telephone calls between people, it employs secure internet technologies. In contrast, virtual phone numbers accept Voice Over Internet Protocol (VoIP) calls. Fundamentally, calls and texts sent through WhatsApp or iMessage are made using this technology.

Why Does Your Business Need Virtual Phone Numbers?

• Increased Conversion Rate

You can track every incoming and outgoing call that could be a business opportunity and get immediately involved to increase conversion.

• Generate High-Quality Leads

Quality leads should be quickly categorised and nurtured to lower the customer churn rate and provide simplified client engagement. You can mask the agent and customer's phone numbers using a virtual number solution.

• Remote Call Handling

You can handle business calls from anywhere by forwarding customer calls to your agents' mobile and landline numbers.

• Improved Operational Efficiency

By routing client calls to appropriate agents - depending on the availability, caller history, and location - you can ensure that no lead is lost.

• Instantaneous Data Insights

You can get actionable insights from call logs to evaluate the performance of your employees and improve customer engagement.

• Number Masking

You can guarantee customer privacy and prevent lead leakage with a number masking solution that conceals client and agent details during a live call.

Types of virtual numbers:

• Local Number

By selecting local virtual phone numbers, you can increase pickup rates and lower call expenses.

• Toll-free Number

You can use toll-free numbers to promote consumer interaction.

What is the difference between a virtual number and a toll-free number?

A virtual number is a phone number that is indirectly connected to a landline. These numbers are set up to route incoming calls to pre-programmed phone numbers that the virtual number owner has selected. In the case of a toll-free number, the party that subscribed to the number is responsible for paying the costs associated with incoming calls rather than the party making the call. A toll-free number typically has 11 digits and begins with the number 1800.

How can you get a virtual phone number in India?

You can get a virtual phone number in India by contacting a reputable cloud telephony service provider and explaining your need to buy a virtual phone number.

Knowlarity is the leading cloud telephony services provider in emerging markets. We cater to client demands and assist them throughout the process. For more information, contact our sales team on 1800-1020-300.