Enhance your customer engagement with Toll-Free Numbers in 2022

Feb 18, 2022
    • Essentially, a toll-free number is a phone number that includes a three-digit code as a prefix. Both landline and wireless phones can be used to dial it without incurring charges. A high level of customer interaction can be assured using this tool. You may also be able to send free text messages with a toll-free number depending on your plan. This type of toll-free number is called a 'text-enabled phone number'.

Most of the time, making a call is the same as making any other call. However, when you dial a toll-free number, your call will be routed to a cloud-based telephony destination managed by the cloud service utilized by the business.

The following are some of the key features of a toll-free number:

  • Call Transferring
  • IVR
  • Call Forwarding
  • Auto-answering
  • Call Routing
  • On-hold Music
  • CRM Integration
  • Call Queuing
  • Call Barging
  • Vanity Numbers
  • Conference Calls
  • Caller ID
  • DND
  • Custom Greetings

Benefits of using Toll-free Numbers

There are many advantages to using toll-free numbers. First, you save a significant amount of money and get more leads for your business when you use it both in the short term as well as the long term. Here are six reasons why you should use toll-free numbers for your business.

1. Better customer service

When it comes to purchasing or receiving post-sale services, customers often prefer to communicate with a business. Communication between customer support and the company will have to be seamless and uninterrupted. This is the only way they can retain their loyal customers and enhance their customer experience.

Toll-free numbers enable businesses to give their customers access to their support staff immediately, which improves engagement and customer satisfaction.

2. The portability factor

Since toll-free numbers are portable, businesses can retain their old numbers for receiving essential business calls. Relocating their business to a different location does not require them to switch to another number. Consequently, companies will be able to handle customer communications without disruption.

3. Strengthens your brand image

It makes your organization look good to have a free number that customers can call to have a quick chat and get their issues resolved. For businesses willing to go the extra mile to help their customers and maintain their brand image, a service of this kind is imperative. Trust is a major benefit of toll-free numbers. Businesses that use them are unlikely to be viewed as small-time operations due to their high visibility as business contact numbers. Numbers such as these can be used as a catch-all identifier that users can trust.

4. Acts as a marketing instrument

Your toll-free number can instantly increase your customer turnout by promoting it on marketing platforms. Directly linking toll-free numbers to call extensions is another way that companies can take advantage of the 'click-to-call' feature. The majority of Google's search users call a business directly via the 'click-to-call' option. In comparison to other methods of communication, it is convenient and quick.

5. It is cost-effective

For businesses of all sizes, toll-free number services are easy to set up & affordable. Unlike traditional telephone services, the subscription rate for these services is lower. Most service providers offer monthly plans or pay-as-you-go cloud plans without requiring a contract.

6. Cloud advantage

With cloud-based platforms, toll-free numbers offer additional advantages compared to traditional telephone services. Businesses can build better customer experiences with cloud communication platforms that provide maximum uptime and robust infrastructure.

The toll-free number is more than just a way to communicate. This is a great way to deepen your market penetration and improve customer service. Business communication with it allows a company to reach the top quickly and easily. Therefore, don't delay any longer. Take advantage of it today.

With Knowlarity, your call volume will increase when you offer a toll-free number. In addition, automated Attendants, simultaneous call forwarding, call queues, and IVR integration let you handle increased activity as a larger enterprise would. You can get a toll-free number from Knowlarity. If you prefer, they can instantly provide you with a new number if you would like. There are no hidden fees, unlimited SMS and MMS messaging, and virtually unlimited calls all depending upon the pack you decide to go for. In addition to call forwarding and advanced call handling, you can also pick up your calls from any smart device.

Written By:  Aliya


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