Call Center Solutions on the cloud
Manage your inbound calls effectively with Knowlarity's Call Center Solutions
Manage distributed workforce with our contact center solutions
Knowlarity’s inbound Call center solutions allow agents in multiple locations to sync calls in real-time with their SalesForce app on field
Track personal mobile numbers with our cloud contact center solutions
Install the mobile app on your field agent’s phone to track the previously untapped business communication. Track, hear and record conversations with our call center solutions anytime, anywhere.
Set up our call Center Solutions easily and instantly activate
With our plug-n-play setup, you can activate your hosted contact center literally within five minutes of receiving the number. Managing calls has never been this fast & easy!
Cloud contact center requires no equipment
Save on space and money. Say goodbye to traditional heavy PBX equipment and have a single number on the cloud represent your inbound call center.
Our hosted contact center solutions offer enhanced caller experience
The hosted call center solution ensures real time updates for callers on wait time with personalized regional greetings, custom hold music & skill based agent routing basis caller’s location and purchase history.
Seamless customer experience with our inbound call Center Solutions
Use our inbound call Center Solutions to manage your availability with the click of a button.
- Our inbound call Center Solutions allow your agents to set their availability status from available to “”not available”” or “”on break”” – with the click of a button. Calls are routed to free agents who are available to take calls.
- In case agents forget to update their availability status, you can log in from your owner panel and update it for them – ensuring a smooth and delightful customer experience for your business with our call center services.
Boost your productivity by over 25% with Knowlarity’s hosted contact center
Knowlarity provides unique call center features which save a lot of your bandwidth, and allow you to provide an unparalleled experience to your customers.
Call center analytics dashboard
Monitor the activity of your hosted contact center and draw business insights with a customizable daily and periodic dashboard of call performance and trends.
Call monitoring, whispering and barging
Hear calls real time, share vital inputs with your agent on an on-going call remotely and take over a conversation. Reduce caller churn and enhance experience with our call Center Solutions
Handle large call volumes with our inbound call center solution
Ensure smooth functioning of your business with inbound call center solution. Handle up to 50 calls concurrently.
Call center solution mobile app
Optimize the call center solution to exercise greater control and visibility over business calls. Track customers and hear recorded conversations, both incoming and outgoing, irrespective of their point of origin
Our call Center Solutions allow easy CRM integration
Integrate your toll free number with leading CRM softwares and automatically add customer data.
Easy call routing with hosted contact center
Reduce customer waiting time with smart call routing to the next available agent. Also, direct calls to your personal mobile number
SOME HAPPY VOICES
What our customers say
With knowlarity’s Super Receptionist , we have dramatically improved our customer experience because of the real time feedback we now get.SOUMYADEEP BARMANDIRECTORFASSO'S
Since we got Knowlarity’s emergency response solution (ERCC), the hospital has been able to reduce its error rate by 90%RAJIV GUPTADEPUTY MANAGER, MEDICAL OPERATIONSFORTIS
We are very happy with Knowlarity’s ability to deliver on time and suggest solutions to make the best use of their products.SHRUTI GARGCHIEF MANAGER – CLIENT ENGAGEMENTTIMES GROUP