Technology is evolving as a boon to this hyper-connected world. We are in the wake where every industry is transforming into a digitally equipped industry. Technologies are playing a significant role in nurturing better customer experience. Every brand leverages various technologies to cater to emerging customer experiences. Brands that deal closely with customers must enhance their customer care services through modern virtual numbers.
Cloud-based virtual Indian phone number service providers can help us achieve this. According to the Research and Markets report, the global cloud telephony solution market will grow at a considerable rate of 10 percent from 2019 to 2025. Online Virtual phone no solutions have become an essential tool to cater to enhanced customer experience. This article will provide a comprehensive guide to the emerging trends that virtual mobile number (India) delivers for enhanced customer experience (CX).
Let us explore the emerging customer experience trends that virtual phone numbers are evolving to deliver to brands.
1. Omnichannel Support in Virtual Indian Phone Numbers
Cloud contact center is undergoing a demand for omnichannel services. Here customers want to communicate with the brand through:
According to Adobe's recent report, companies delivering robust omnichannel customer engagement strategies enjoy a year-on-year growth of 10 percent. Again, omnichannel service increases customer experience and hikes the average order value and close rates by 10 percent and 25 percent, respectively.
2. AI-Powered Chatbots & Voice Bots
Virtual number solutions leverage advanced technologies to deliver state-of-the-art customer experience and productivity. Compared to customer touch-points, the IVR-based menu-driven system is frustrating. Thus virtual mobile number (India) providers are employing AI-powered chatbots and voice bots. They provide a human touch to the virtual communication system.
3. Real-Time Data-Driven Insights
Every industry is utilizing data to its fullest. Contact centers with virtual phone no service are no different. Virtual phone numbers are cloud-based services. They intelligently route customer calls to the right agent. The brands that use virtual Indian phone number dashboards can monitor agents' interactions. It also shows customer retention rates and other metrics in real-time. All thanks to real-time data-driven analytics service providers like Knowlarity provide to enhance CX.
4. Virtual Phone Numbers are Cloud-Based Services
Cloud is the next technological advancement that is flexible and cost-effective. All modern virtual number solutions are cloud-based services. Since virtual number services leverage the cloud, the communication cost to the business reduces. Also, such services are scalable and experience no downtime. Also, virtual numbers in cloud contact centers use VoIP technology. It decreases communication costs.
5. Reduce Wait Time
Everyone today remains busy with their work schedules. No one has the whole day to contact the business. It becomes annoying for customers to wait for long minutes and go through chatbots or IVR menus. Modern virtual mobile number (India) delivers efficient routing to increase customer experience. It routes the customer calls to the most appropriate and available agent.
It connects customers to the agents without intermediaries like a receptionist or phone menu. It saves time. Also, agents can take follow-ups because the solution keeps customers' call details.
6. Transforming from Personalization to Hyper-Personalization
The current trend and coming years of contact centers will experience a shift from personalized services to hyper-personalized customer experience. Call center solutions use AI-based systems to deliver precise and personalized communication experiences.
Technologies like Text to Speech (TTS) solutions help edit the pre-recorded voice message. Such solutions can help address customers by their names. Intelligent chatbots also know with whom they are talking or what issues they are facing. All these hyper-personalization enhances the holistic customer experience.
Delivering an appropriate customer experience is essential to flourish in a business. Modern virtual numbers solutions come with trending features. Virtual numbers use advanced technologies to render optimized customer experience. Knowlarity is a well-known virtual phone no provider. It provides features like CRM integration, IVR, number masking, lead generation, and real-time insights.Written By: Manna Khare