Toll-free numbers are phone numbers used by businesses that customers can dial in without paying any fees. As a business, you can easily get a toll-free number online to facilitate customer engagement.
Phone numbers starting with the prefix 1800 are usually toll-free or just free phone numbers commonly used by businesses or call centers in India. Customers can get in touch with a company or a specific department by dialing in an 1800 toll-free number without being charged for the call. The fees for the toll-free number need to be borne by the company or individual who owns it.
For businesses outside India, you can get a toll-free number online that begins with the prefix 800. Its features are similar to the 1800 toll-free number solution. If you are in India and need to call an 800 number, then an additional long distance call fee will have to be borne by the business that owns the number.
The toll-free number solution can be helpful in the following ways -
A customer can reach a business without any hassles or incurring any charges.
Customer experience is significantly improved and hence it is good for the business.
1800 or 800 numbers are easy to remember.
Owning an 1800 or 800 toll-free number can also give your business a sense of credibility.
With a toll-free number, you can set up offices or a call center in any location.
Getting a toll-free number online can help you in many ways. It thus becomes important to engage in the process of selecting the number. Remember that a toll-free number is a way to enhance customer support and build credibility for your business. So, here are seven simple things to ensure before choosing a toll-free number.
The primary step in choosing a toll-free number solution is to clearly define why you need one in the first place. You may have a business that makes it difficult to engage with customers frequently, or you may be understaffed. Adding a toll-free number can add a personal touch to customer support and by outsourcing this through a call center, you can take care of your staffing issues. This also helps you choose the right service provider.
In 2022, the number of service providers who fulfill your toll-free number need has significantly gone up because they are in high demand. So you must dedicate enough time and effort to analyze what the market offers, both in terms of services and prices. Some providers may offer great price quotes, but not great features, and vice versa. If your objectives are clear, then it becomes easier to do a comparative analysis, given your company budget.
Once you have done your research, it is time to finalize your service provider. Remember to check the following before this:
Is the provider charging different rates for incoming calls from different geographical regions?
How much is the provider charging per month for how many minutes?
What kind of service support is the provider willing to offer?
Choose the Features
Most providers will offer some standard features like
Some additional services that you can explore are
In India, you can get a toll-free number online with the prefix 1800. But internationally, there are other prefixes available like
Create Your Account
Once you have identified the service provider and chosen your preferred prefix, you are left with creating and activating your toll-free account. You can also personalize this activation based on the needs of your business.
Most service providers will allow you to choose the actual phone number, following the prefix. Once you have done that, you have to connect that to an existing phone number or route it through a landline connection. With these 7 simple steps, you are now ready to offer your toll-free number solution to your customers.Written By: Manna Khare