Use Click to Call solution to increase customer engagement & responses

Sep 20, 2021
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Customer engagement is an absolute necessity to drive business growth and revenue. Today, businesses integrate the latest solutions and tools such as the Click to Call to increase customer engagement and responses. It is crucial to managing the communication with the customers with tools such as the Cloud contact center.

The Click to Call solution is a revolutionary tool that helps businesses to connect with their customers effortlessly. It allows the customers to get in touch with a business at a click of a button. Contacting the customer is effortless, quick, and accessible. Let's find out how the solution is helping companies to attract more customers.

One-click call- Businesses can increase their reach to customers by easily integrating the click-to-call solution in their CRMs. With all the relevant customer information available quickly, the agents can serve the customers more efficiently and increase the engagement and retention rate. Customers, too, find it easy to contact a business by merely clicking on the CTA. A company can provide them instant gratification by enabling them to get in touch with them effortlessly.

Post Form Tigger: The solution prompts the customers to list their requirements and briefly define the purpose of their calling. The sales team gets the required time by quickly accessing the correct information to respond to customers' queries accurately. It helps increase customer engagement as the agents resolve their queries quickly and provide a highly satisfactory response.

**Easy installation: ** You need not wait for your business in the UAE to connect with the customers using the solution after an elaborate setup. The solution is installed with minimal effort and lets you connect with your visitors right away! The services via the cloud contact center, as the name suggests, are available on the cloud, so no additional structure is required. By listing the virtual number or the IVR number, the business can start getting customer responses.

Easy Configuration: The Click-to-call software and the cloud contact center solution such as the IVR quickly redirects the customers' calls to the available agents. It cuts down the waiting time, and the callers can get in touch with the agents faster. The callers always appreciate faster connectivity with a business. It helps the company in engaging the customers by increasing its availability to them.

**Record and log every call: ** The software solution allows a comprehensive view of all the data in a single dashboard. It provides customers an enhanced experience and helps the business to engage more customers. It acts as a unified resource for the agents, and they can track the customer journey effortlessly. They can view the call recordings, caller history, and relevant caller information and provide callers with the best solution to their queries.

Never miss a call: By never missing a call, organizations can utilise the opportunity to increase their customers. Instead of providing the users a form to fill and contact them, they can provide them with the click-to-call solution as a CTA. It is a quicker and effective way to increase customer responses allowing the business to connect with the users and engage them by getting in touch with them as quickly as possible.

It prevents prospective customers from turning to competitors. So, an easy-to-configure solution can go a long way in attracting customer responses and revenue in the long run.

Integration with websites and apps: A business can integrate the click-to-call solution in their website and other connected apps such as Google Analytics to increase their reach. The agents can easily and quickly access all the actionable data available in a single dashboard and increase the quality of the conversations with the customers. Improved conversations help to increase the customer engagement rate.

Knowlarity is a popular name in Dubai and the UAE and is known for its high-quality cloud communication services, which it has rendered to more than 15,000 businesses in the UAE. The company has provided click-to-call and cloud contact center solutions to small and mid-size companies and large corporations and helped them increase conversions for their business.

You, too, can get a free trial of the solution for 7 days and explore how it proves beneficial for your business. It is an easy-to-integrate calling widget that encourages existing and prospective customers to connect with your agents easily. For more information on this advanced solution, feel free to visit https://www.knowlarity.ae/click-to-call/.

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