How Freecharge scored big using Knowlarity’s TollFree number during World Cup

May 22, 2021
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Freecharge, India’s leading website for online prepaid mobile recharges & bill payments, has always focussed on unconventional advertising strategies to reach out to customers.

During the recent Cricket World Cup, the company saw a huge opportunity to promote its app through a fun campaign. A Cricket Challenge was designed to accurately predict the scores and win free rechargers. A Toll-Free Number (to be displayed in various media channels) was required to carry out the challenge and reach out to people all over the country.

Knowlarity’s TollFree Number was the perfect solution for this campaign. When a customer called the number, an IVR played the question according to the match scheduled & the response from the caller was saved. Once the call got disconnected, an acknowledgment SMS was sent to the caller containing a promo code- ‘CRICKET’ and a link to download the app from the online store.

Campaign Highlights

As many as 36,406 calls were made on the published Toll-Free number between 21st Feb & 29th March. A total of 11,065 calls were received solely for the Indian Matches. With the average call duration of 40 seconds, the participation was quick.

How Knowlarity’s Toll-Free Solution helped Freecharge promote its app:

– Freecharge engaged people without charging them – Observed a drastic increase in app downloads in a short span of 37 days – It helped in tracking incoming calls and ROI – Increased customer engagement & loyalty – It helped the company attract more leads & build brand

Knowlarity’s Toll-Free solution helped to increase the number of leads by up to 40% and is a great marketing tool to be used across the verticals.

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