DID Or DDI Numbers? Is A DID The Same As A Phone Number ?

Aug 16, 2022

Most of us have gone through a situation where we have tried contacting an individual within an organization. Unfortunately, we had to go through the receptionist or a long automated phone menu, which might occasionally turn us off.

Every time the call is on wait, we wish to connect directly to the concerned person without any gaps. Well, it's now possible! If a person owns a DDI or DID telephone number, it can be done without failure.

What is DID Or DDI Telephone Numbers?

Direct-Dial-In, also called DDI, is at times called Direct-Inward-Dialing or DID. It allows businesses to eliminate the actual reception by creating a virtual telephone number. These are directly connected to an extension rather than passing through other sources. From the client or customer's perspective, DDI or DID may appear the same as the standard telephone number; however, it does bring a massive change to any organization.

It saves a lot of time, energy, and cost. One system which makes it even more compelling is the VoIP telephone system. It is a modern and flexible way to manage this dedicated call routing. On VoIP, calling comes easy and inexpensive. Also, it is incredibly adaptable to use.

DID can be both virtual numbers controlled to perform an activity or business numbers where the phone numbers ring directly to the extension. Although it was possible through call forwarding, after conducting several studies, VoIP has evolved as a better option.

DID may not be the best option in certain businesses; however, in most scenarios, it works wonders.

Advantages of DID for the business

Here is the list of DID number benefits for businesses -


For any business, the cost has always been a priority. Getting the best in the least amount is every business owner's dream. Through DID, it is now possible to conduct strong connections between employees sitting miles away from one another and working on the same project. As compared to traditional calls, DID is relatively cheaper and more effective.

Easy intercommunication

DID numbers come in handy when offering a powerful interface to any customer in an organization for intercommunication. It establishes improved communication between employees sitting overseas. Through extensions, communication can be enhanced by several folds.

DID Number

Improved customer experience

For any business, clients are the assets. Through DID numbers, clients can easily reach staff in an organization while eliminating in-between sources. It establishes direct communication between the service provider and the taker. It leads to a remarkable customer experience.


Setting up calls directly to the concerned party saves a lot of time as no middle man (receptionist or phone menu) is involved. Due to this, follow-up becomes easier for customers.

Customized phone numbers

Although DID is the same as standard phone numbers, they do appear as a usual geographic phone line. It leads to several benefits for businesses. Customers like to get involved with businesses operating within the boundaries; hence, they prefer a local number over an international number. DDI offers a solely independent number to all businesses.

Difference between traditional and DID phone numbers

Today, as business operators, we know the importance of phone numbers. They are ten-digit numbers assigned to businesses to conduct communication better. With technological advancements, services such as voice over internet protocol (VoIP) have truly taken the ball into their court. They have evolved as synonyms for telephone numbers. Although, DID is not the same as the standard phone number. It is different and better!


Direct Inward Dialing is an advanced telephone service that connects you with a specific person without any intermediaries involved. Today, businesses are highly attracted by the concept of DID as it saves a lot of time, promotes a better customer experience, and improves overall working efficiency.

You can also avail of DID number services from Knowlarity to make business operations easier and hassle-free. So, what's the wait for? Get ready for the best! Start your free trial today.

Written By:  Farha


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