When a call gets disconnected before it is answered, it is referred to as a missed call. It is important to note that a missed call is not the same as a missed call service or a missed call solution.
In a missed call solution powered by the cloud, you can track calls, record responses from callers, and follow up with an automated message.
Using this solution, one can book a table at a restaurant or schedule an appointment with a doctor. By combining cloud features like IVR, call records, and auto-attendant, businesses can not only leverage missed call solutions but also gain a holistic understanding of their campaigns.
An essential feature of cloud telephony is missed call solutions. Toll-free numbers (1800 numbers) or virtual numbers can be used to employ the service. The moment the call lands on the missed call number, it is disconnected. The use of an IVR to record caller responses can be extremely useful in this situation.
Businesses can gain vital insights into their customers by utilizing call recordings in the cloud. With a missed call number, they can conduct polls, surveys, and other research strategies and adjust their business decisions accordingly.
This solution comes with a user-friendly portal, which lets marketers access comprehensive reports and track how many callers responded and how many hung up at the IVR.
A business can use a missed call solution to inquire about an upcoming product or service. Customers can answer by giving a missed call on a specific number and selecting "interested" or "not interested" from the IVR using their keypads.
What are some effective ways to create a Missed Call campaign?
Choosing a suitable number - either toll-free (1800) or a regular virtual number - is the first step in creating a successful missed call campaign. From here, you can get creative!
Creatively market this number through online and offline channels such as pamphlets, social media, and newspaper ads. After the marketing, many of your customers will reach out to you, and you can deploy an auto-notification service to get a follow-up with maybe a link to the website.
The major advantage of missed call solutions is that leads can be generated at a lower cost.
A missed call solution is an instant, cost-effective method to generate leads and collect valuable customer information. Each missed call comes with a new scope of opportunity! Through missed call solutions, you can handle tedious tasks such as organizing quick polls and engaging customer surveys. A missed call solution offers many powerful features.
- Run simultaneous campaigns: You can run multiple campaigns and cater to multiple marketing objectives with the power of cloud-based missed call solutions. Through a user-friendly online portal, you can not only run but also track these campaigns.
- Unlimited channels: Cloud telephony allows you to receive swarms of missed calls simultaneously without missing a lead. In addition, your business will be able to handle more calls with unlimited channels as a result of being more accessible to your customers.
- Comprehensive campaign analysis: With robust campaign analytics and missed call solutions, you'll stay on top of the latest trends in your industry. You will also receive scheduled emails on your registered email address, allowing you to improve your campaigns continually.
- SMS Alerts: Boost your follow-up strategy with instant SMS alerts and missed call solutions. They also help you build better recall factors for your campaigns. You are also alerted to every missed call by these SMS updates.
- IVR with missed calls: To make campaigns more interactive, deploy an intelligent IVR system and missed call solutions. It lets you build better connections with each caller by acknowledging them with a pleasant greeting.
A hassle-free way to automate mundane tasks, such as customer registration, is to use missed calls. For example, organizers can use a missed call to get all visitors to register for a marketing event or a seminar. By doing so, you will also build a stronger audience.
Expand Market Reach
There's no denying that a missed call solution is a terrific approach to broaden your market reach because potential consumers are more inclined to engage via this free channel. Because most individuals carry their phones with them wherever they go, missed call services have a wider reach. Furthermore, this method saves time because all they have to do after calling you is wait for a ring or two.
Increase Lead Generation
By obtaining prospect details in real-time for interaction, missed call solutions ensure faster potential lead acquisition. Missed call solutions make it feasible to capture leads irrespective of the location. You can save caller information in specific databases for several campaigns and use this data to convert them into your potential customers. Furthermore, users that connect through these advertisements have a high conversion rate.
Thanks to the user-friendliness of the missed call solution, customers can connect with your company agents at any time. It provides them with even more reasons to pick you over your competitors.
The service allows you to tailor your branding pitch by reaching out to customers in their native languages and communicating with them. You can build automated replies and SMSes in their local languages to personalize the interactions.
Capacity to Collect Data in Real-Time
When a customer leaves a voicemail message, the cloud servers automatically save and update the information in the CRM. It also updates while preserving crucial consumer data at no additional cost to your company.
Missed call solutions could be an essential service to your business's success. After all, it takes away the hassle of filling out lengthy forms if a customer wants to subscribe to your services. All they have to do is give a missed call!
Extra Credit for Excellent Customer Service
Missed call services are not at all annoying! They play with the idea that people opt-in on their own time and for their benefit. And such consumers, or rather potential customers, will almost certainly be easier to work with because they've previously demonstrated an interest in hearing from you. Furthermore, the solution offers complete connectivity.
Cost-Effective Solution for Customers
Missed call solutions are cost-effective for both your company and your customers. You may get a significant return on investment with just a few coins, and your clients will appreciate you for allowing them to save money. Customers have no excuses now that missed call services are available to prevent them from contacting you or your staff.
The advantages of missed call services are apparent, and that is why they continue to be a popular and reliable method of contacting clients. Any company that wants to maintain track of its clients needs to use missed call solutions. The procedure has gotten even more frictionless with current contact center software, with notifications coming across integrated channels, allowing for more accessibility.
With these facts and benefits in mind, you'll be eager to get started with a solution for your company. Missed Call Service in India is very popular for both big and small businesses. High market reach, easy expansion of business, automated messages, economical, easy integration with other solutions, etc are some of the important features that make many businesses choose Missed Call Service in India.
Real-time alerts and instant response makes service delivery smooth. The service is used for banking and finances, media industry to attract more viewers through voting campaigns, to generate donations, for political campaigns, for e-commerce, etc. Knowlarity is one of the leading Missed Call Solution service providers in India. It provides a cloud-based contact center with IVR services. The cloud technology with Missed Call Service has helped in providing quality service to the targeted customers and pulling more potential customers. It is an easy, cheap, and effective medium of communication.
Choose Knowlarity as your partner to ensure that you don't miss out on the opportunities presented by missed calls! Call us right now at 1800-1020-340.Written By: Aakanksha