Virtual phone numbers commonly called "cloud telephony," do not need to be directly connected to a regular phone line. It is simple to do business while on the road, thanks to the ability to configure a virtual number to forward to any device, be it a desktop computer or a mobile phone.
Many individuals wish to divert calls to various devices based on the time of day. For instance, calls received after hours may go to a voicemail service, whereas calls received during business hours may be routed to your own sales staff. Virtual numbers serve as a conduit between VoIP-based digital systems and conventional telephone networks.
You may operate from any location with the freedom provided by a company's virtual phone number. You and your team don't have to be confined to the workplace. Calls may be forwarded to your cell phone or other staff members employed remotely.
With this flexibility, you will never miss a crucial call, and your clients will receive consistently high service levels. This will raise customer satisfaction, foster client loyalty, and improve your brand's reputation.
Flexibility can be highly advantageous for startups or small firms, which sometimes lack the human resources necessary to compete with more established companies. A virtual number will also enable you to travel if you need to or choose to do so without letting go of control over the company.
- Cost Effective
There is no need to purchase expensive hardware because virtual numbers function with your current systems and gadgets. What can a small firm afford to invest in gear that will be obsolete in a few years, given how quickly technology is evolving today? The expense of obtaining and maintaining any technology necessary to offer you virtual number providers cover service.
The only cost-effective virtual number is a service provider's monthly subscription. This is often thought to be more affordable than regular carriers, which charge hefty rates for international calls. You may be able to significantly lower call charges if you create a virtual number in the nation you desire to grow into.
- Brand Image Enhancement
Customers frequently favor well-known and reliable brands. This might be challenging for young enterprises that haven't yet established a reputation. A virtual number can improve your company's reputation, significantly affecting your revenue.
Giving potential clients and customers a defined company number with a well-known prefix appears far more professional than giving them your cell number. You may distinguish between personal and work calls with a virtual number.
Using a virtual number may also help you reassure customers, inspire confidence in them, and represent stability and security. Small firms and startups frequently experience substantial change over the first several years of existence. A virtual number follows you everywhere.
Even if you shift locations or make other significant changes to your company, prospects and clients won't be informed.
- Expand Reach
The majority of customers choose to do business with nearby establishments. Therefore, bringing in business from beyond a specific region might be challenging.
You may create a local presence using the virtual number in India rather than paying for an actual office. When calls start coming in, forward them to wherever you are by selecting a local number for your target region and including it in your marketing materials. The caller merely sees the nearby number and makes a local rate payment.
- 24/7 Connectivity
Businesses must provide constant connectivity across all of their communication platforms. Every call you receive can be from a prospective client curious about your product concierge. This virtual number can automatically forward call to any predetermined location worldwide.
Sales teams and support personnel may respond to inquiries anywhere in the world. The personnel can opt to work from home, allowing them to choose where to work. Thanks to this function, you will not lose out on a potential consumer or a sales opportunity.
A virtual number in India is a smart business solution with robust features that can be accessed for reasonable costs. These solutions enhance client experience and boost sales, increasing income and curbing operating expenses.
Over 6000+ enterprises in 65+ countries rely on Knowlarity, also regarded as the top cloud communication service in emerging markets. We employ nearly 300 people worldwide who provide unrivaled reliability and intelligence, respond to customer needs, and support them at every stage of their business process.Written By: Manna Khare