Customers can now call your company directly with a single click of a button thanks to the latest trend in customer engagement, a click-to-call solution. When a client can communicate directly with a brand representative, it builds trust and creates a transparent brand image. People are more likely to call if there is a click-to-call button near a checkout page for any questions since it saves them time dialling the phone number manually. Businesses nowadays are attempting to streamline their core processes to improve efficiency and production.
Cloud telephony solutions link to a pre-assigned contact number, allowing the call to be placed. Depending on the enquiry, the call is sent to the appropriate customer service person. Through a single-click experience, the business and the client are now linked. The most important part is determining where the click-to-call button should be placed in the app or website. This can assist in increasing the number of visitors who become prospective clients.
The click-to-call system may be coupled with customer relationship management solutions so that analytics can be used to better understand the customers' needs. CRM technologies provide a full dashboard solution that allows organisations to track call statistics and other key data like conversation duration, conversion rates, and impending scheduled calls. CRM software may boost customer service rep efficiency and help firms better understand their customers.
The most important advantage of an IVR system is that it allows small businesses to easily handle large numbers of calls. Customers and the company save a lot as a consequence of this. The process is simple and quick compared to the old telephonic system, which needs a series of attempts to connect the consumer with the most knowledgeable person.
Customers can freely communicate their worries over the phone. Common customer issues may be analysed and brought to the attention of top management at the company, and eliminating those issues can help increase sales. Customer service may take advantage of this chance to notify consumers about special offers and marketing initiatives that will increase conversion rates.
Higher conversion rates from visitors to consumers may be fueled by a consistent user experience on the website. Click-to-call has now established itself as a tried-and-true method of increasing consumer conversions. Customer satisfaction and repeat business will increase as service quality improves. Cloud-based solutions may be readily scaled without needing costly hardware or maintenance. The UI/UX designers can enhance the web pages that create the most questions to make the user experience more smooth. Customer information may be collected and processed for future targeting.
IVR Enabled Click To Call Solutions
Click-to-call capabilities may be combined with modern IVR (interactive voice response) technology to connect with customers in their native language based on their location. Customers will sense a direct connection to the brand and that it has a local presence; as a result, increment in trust and sales for the company.
Investing in IVR Technology is a good way to build a comprehensive customer suite and a good investment for any company. IVR has already established itself as the new digital communication standard for consumers and businesses. Traditional landlines and calls are more expensive than these newer technologies.
Knowlarity is the leading cloud telephony services provider in the emerging markets. We employ nearly 300 people worldwide, providing unrivalled reliability and intelligence, as well as catering to customer needs and aiding them at every stage of their business process. For more information, contact the sales team at 1800-1020-300 to resolve your issues.Written By: Manna Khare