What is a Virtual Number? Difference Between Virtual Number & IVR. Benefits of Virtual Numbers with IVR!

Nov 28, 2022

What is a Virtual Number?

Virtual phone numbers are those that aren't associated with any particular place. Virtual numbers can be used to make or receive calls on any phone, including VoIP desk phones, cell phones, and softphones. It's ideal for office workers & individuals who do their business from home.

Virtual mobile numbers operate online rather than through a service provider or phone company. These are frequently used by companies to communicate with their clients & manage their accounts on social media sites like WhatsApp.

Many business people are very concerned about privacy, which is why virtual phone numbers provide various communication choices and an additional degree of privacy.

Are Virtual Numbers Different from IVR?

A virtual number is a regular 10-digit mobile number with more functionality and better call management. But how is it any different from IVR? Both are practically identical. Using a telephone keypad or speech recognition technology, IVR in telecommunications enables customers to communicate with a company's host system.

They can then respond to their inquiries following the IVR dialogue. IVR numbers can be Toll-Free or Virtual, like a 10-digit cellphone number, and are numbers on which you are playing an IVR. Therefore, you can refer to it as a Toll-Free IVR number or a Virtual IVR number. When only an IVR number is stated, it signifies that the IVR is being played on that particular number.

What are the Benefits of Virtual Numbers?

Now that you have a better understanding of what virtual numbers are & it’s time to decide if your business needs one virtual number for business.

1. Take Calls from Anywhere

The ability to direct calls to whichever device you choose to receive them on, whether it's your computer, desk phone, or mobile device, is one of the main advantages of having a virtual number.

Virtual numbers are not tied to a specific location, which is significantly advantageous for remote workers who want to make calls from anywhere in the world. You won't ever have to worry about missing a call with a virtual number.

2. Tracking & Monitoring

Nowadays, consumers have thousands of options to choose from when making purchases. Thus, the only thing that may set you apart from the competition is quality. The level of quality you provide is determined by how your agents respond to consumer inquiries.

Evaluation and strategy improvement are made simpler with comprehensive oversight of how your agents interact with the clients. You can do that with the help of virtual numbers. Call recordings enable quality management by allowing for a detailed analysis of the conversations.

Virtual & IVR

3. Maintain Privacy

A virtual phone number allows you to segregate your personal and business calls, which is another vital advantage. It allows you to buy a phone number for your company while maintaining the privacy of your number.

Additionally, keeping your communications structured and minimizing the expense of carrying a separate phone considerably improves your brand image.

4. Advanced VoIP Functionality

Some service providers, like Knowlarity, provide organizations with more benefits when they purchase virtual numbers by providing more VoIP options. It takes the form of tier-based solutions that include common phone management tools like call forwarding, call recording, call transfer, IVR, and concurrent calls.

These capabilities are very beneficial in enhancing the effectiveness of communication within your company and allow more conversion.

Get a Virtual Number for your Business with Knowlarity:

So, how to get a virtual number? While there are numerous virtual phone number providers, each service has a different price and set of features. First, you need to consider your must-have features and the number of employees you wish to connect with before choosing a provider for your company.

And that’s where Knowlarity can help! Trusted by over 6000+ businesses across 65+ countries, Knowlarity brings you a virtual number solution to help you capture more customer insights with seamless CRM integration.

Get more done with a virtual number for business! Reach out to Knowlarity!

Written By:  Divya Shukla


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