Sep 7, 2021
Businesses can record every call in real-time and listen to them later to improve their services. If you have a UAE business, you should get the IVR technology with the call recording feature.
Nov 28, 2022
Virtual mobile numbers operate online rather than through a service provider or phone company. These are frequently used by companies to communicate with their clients & manage their accounts on social media sites like WhatsApp.
Dec 5, 2022
That's where the necessity for phone number masking is relevant. Number masking ensures that the data of both parties to the phone call is genuine.
Dec 12, 2022
As we can understand from its name, the automated calling system automatically places a call as soon as a support agent puts the phone down after resolving reported issues.
Dec 19, 2022
With call masking, we can communicate without disclosing our personal contact information. Wondering how it happens? Well, a proxy telephone number is used when we place a call for a conversation.
Dec 22, 2022
Businesses worldwide are increasingly embracing cloud computing for various good reasons, but cloud telephony is another unnoticed but important rider on the same cloud wave.
Dec 28, 2022
Business marketing and connecting customers through phone calls have drastically shifted from traditional calls to toll-free ones.
Dec 30, 2022
Voice broadcasting software enables companies to record voice messages and send them to customers, giving them a very effective and convenient way to connect.
Jan 2, 2023
Enterprises are looking for new ways to improve the customer experience through IVR solutions. This article will give a quick walkthrough of the six aspects we can use to improve customer experience using Interactive Voice Response (IVR) solutions.
Jan 4, 2023
A VoIP phone system, which stands for Voice over Internet Protocol, is essentially what a virtual phone number is. Therefore, calls are connected through the internet rather than cables and plugs. The use of traditional phones is rapidly declining.
Jan 13, 2023
DID number is a popular telephony service that works as a virtual landline. Here, the customer can directly call a specific phone number associated with a brand's agent.
Jan 16, 2023
A call management software can route calls within the customer support team as per the set parameters. The main purpose of call management software is to effectively handle business calls by following a set system.
Jan 21, 2023
Missed call alert service is a cloud telephony solution delivering an easy way to understand potential customers who want to contact your business.
Jan 25, 2023
Call masking or phone number masking is a security and privacy solution that various cloud-based telephony and other call center-based brands use to protect customers' phone numbers.
Feb 3, 2023
The integration of artificial intelligence (AI) and cloud telephony is helping businesses provide a seamless and efficient customer experience. Let us first discuss cloud technology, artificial intelligence, and their respective impacts.
Feb 8, 2023
ChatGPT is a cutting-edge language model developed by OpenAI that has revolutionized the field of natural language processing (NLP). It is a Generative Pre-trained Transformer (GPT) that has been trained on a massive amount of text data
Feb 10, 2023
Virtual phone numbers are a must-have technology for many start-ups and small to medium-sized businesses (SMBs). With every labor hour and penny spent, the cost and resource management of these companies are of the utmost importance.
Feb 15, 2023
Interactive Voice Response (IVR) is an automated voice system that simplifies customer segmentation and routing. It allows customers to make choices by pressing keys on their phone. IVR solutions have become an integral part of modern business operations.
Feb 22, 2023
Automated outbound calling is a call center process that enhances agent productivity by utilizing dialer software to place calls via the Internet from predetermined lists of leads or accounts.
Mar 3, 2023
Auto Dialer software is a cloud telephony solution that facilitates businesses in communicating with their customers or clients through automated calls, messages, or emails.
Mar 6, 2023
Virtual numbers, also known as cloud-based phone numbers, represent a revolutionary leap in communication technology, routing calls via the internet rather than traditional telephone lines.
Mar 13, 2023
oll-free number solutions have become vital to the marketing strategy with the increased allocation of resources towards digital advertising channels.
Mar 15, 2023
Interactive Voice Response (IVR) is a sophisticated and dynamic telephone menu system that enables callers to provide input via their phone's buttons, allowing the call to be identified, segmented, and channeled to the most suitable agent or department.
Mar 3, 2023
An IVR system is simply called Interactive Voice Response. It is programmed to offer callers a relevant, personalized and pleasant customer experience.
Apr 5, 2023
Interactive Voice Response (IVR) systems have become a significant technology in the world of customer service and outbound call campaigns.
Apr 18, 2023
Virtual phone numbers represent a potent asset for enterprises involved in multichannel marketing.
May 15, 2023
Cloud contact centers are transforming the way organizations conduct business, providing a platform for greater agility and flexibility.
May 24, 2023
These cloud-based communication channels enable businesses to streamline their correspondence channels, elevate customer experience, and ultimately propel their sales growth.
Jan 3, 2024
A 1800 toll free number isn't just a sequence of digits; it's a powerful tool for businesses. Not only does it lend a professional sheen to your brand.
Feb 15, 2024
Virtual phone number offers features like call logging and recording, and even sends voicemails directly to your email.
April 12, 2024
Knowlarity being the best IVR service provider exemplifies the evolution of personalized customer interactions.
May 09, 2024
Virtual numbers, or Direct Inward Dialing (DID) numbers, exist in the cloud, transcending the traditional limitations of physical phone lines.
May 22, 2024
A virtual number, also known as Direct Inward Dialing (DID), is not tied to a specific device. It's an internet-based phone system that allows you to route calls to multiple devices.
Jul 01, 2024
IVR services can address this challenge by providing automated FAQs and step-by-step procedures, assisting customers while freeing up agents.
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