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Sep 7, 2021

Integrate IVR with call recording feature to Respond to Customer Queries 24X7 in UAE

Businesses can record every call in real-time and listen to them later to improve their services. If you have a UAE business, you should get the IVR technology with the call recording feature.

Nov 28, 2022

What is a Virtual Number? Difference Between Virtual Number & IVR. Benefits of Virtual Numbers with IVR!

Virtual mobile numbers operate online rather than through a service provider or phone company. These are frequently used by companies to communicate with their clients & manage their accounts on social media sites like WhatsApp.

Dec 5, 2022

Benefits & Limitations of Number Masking

That's where the necessity for phone number masking is relevant. Number masking ensures that the data of both parties to the phone call is genuine.

Dec 12, 2022

What Is Automated Calling And What Are The Two Types Of Outbound Calls?

As we can understand from its name, the automated calling system automatically places a call as soon as a support agent puts the phone down after resolving reported issues.

Dec 19, 2022

Phone Number Masking: A Complete Guide To Securing Sensitive Information In Call Centers

With call masking, we can communicate without disclosing our personal contact information. Wondering how it happens? Well, a proxy telephone number is used when we place a call for a conversation.

Dec 22, 2022

5 Ways Cloud Telephony Can Help Businesses Go Green

Businesses worldwide are increasingly embracing cloud computing for various good reasons, but cloud telephony is another unnoticed but important rider on the same cloud wave.

Dec 28, 2022

Why You Need A Toll Free Number: A Free Guide

Business marketing and connecting customers through phone calls have drastically shifted from traditional calls to toll-free ones.

Dec 30, 2022

Top 6 Benefits of Voice Broadcasting for a Business

Voice broadcasting software enables companies to record voice messages and send them to customers, giving them a very effective and convenient way to connect.

Jan 2, 2023

6 Ways To Improve Customer Experience Using IVR Solution

Enterprises are looking for new ways to improve the customer experience through IVR solutions. This article will give a quick walkthrough of the six aspects we can use to improve customer experience using Interactive Voice Response (IVR) solutions.

Jan 4, 2023

Top 5 Benefits of Using Virtual Number Solution in 2023

A VoIP phone system, which stands for Voice over Internet Protocol, is essentially what a virtual phone number is. Therefore, calls are connected through the internet rather than cables and plugs. The use of traditional phones is rapidly declining.

Jan 13, 2023

What Is A DID Number And How Do Your Customers Benefit?

DID number is a popular telephony service that works as a virtual landline. Here, the customer can directly call a specific phone number associated with a brand's agent.

Jan 16, 2023

Call Management Software – Effective Tools, Processes And Metrics Businesses Need

A call management software can route calls within the customer support team as per the set parameters. The main purpose of call management software is to effectively handle business calls by following a set system.

Jan 21, 2023

5 Ways Businesses Can Leverage Missed Call Alert Service

Missed call alert service is a cloud telephony solution delivering an easy way to understand potential customers who want to contact your business.

Jan 25, 2023

Phone Number Masking Know Meaning, Benefits, Use Cases & Why To Use

Call masking or phone number masking is a security and privacy solution that various cloud-based telephony and other call center-based brands use to protect customers' phone numbers.

Feb 3, 2023

Redefining the Contact Centers with Integration of Artificial Intelligence & Cloud Telephony

The integration of artificial intelligence (AI) and cloud telephony is helping businesses provide a seamless and efficient customer experience. Let us first discuss cloud technology, artificial intelligence, and their respective impacts.

Feb 8, 2023

The Advantages of Using ChatGPT and Cloud Telephony for Omnichannel Customer Experience

ChatGPT is a cutting-edge language model developed by OpenAI that has revolutionized the field of natural language processing (NLP). It is a Generative Pre-trained Transformer (GPT) that has been trained on a massive amount of text data

Feb 10, 2023

How is Virtual Phone Service, Enabling Freedom, Portability, and Call Analytics?

Virtual phone numbers are a must-have technology for many start-ups and small to medium-sized businesses (SMBs). With every labor hour and penny spent, the cost and resource management of these companies are of the utmost importance.

Feb 15, 2023

Manage Business Customer Relationships with Personalized IVR Solutions for Increased Profitability

Interactive Voice Response (IVR) is an automated voice system that simplifies customer segmentation and routing. It allows customers to make choices by pressing keys on their phone. IVR solutions have become an integral part of modern business operations.

Feb 22, 2023

The Versatility and Power of Automated Outbound Calling Solutions for Businesses

Automated outbound calling is a call center process that enhances agent productivity by utilizing dialer software to place calls via the Internet from predetermined lists of leads or accounts.

Mar 3, 2023

Improving Customer Service and Lead Generation with Auto Dialer Technology

Auto Dialer software is a cloud telephony solution that facilitates businesses in communicating with their customers or clients through automated calls, messages, or emails.

Mar 6, 2023

Virtual Numbers For International Expansion: How to Expand Your Business Globally?

Virtual numbers, also known as cloud-based phone numbers, represent a revolutionary leap in communication technology, routing calls via the internet rather than traditional telephone lines.

Mar 13, 2023

The Role of Toll-free Numbers in Attribution Modeling and Marketing ROI

oll-free number solutions have become vital to the marketing strategy with the increased allocation of resources towards digital advertising channels.

Mar 15, 2023

Harnessing the Power of IVR and WFO Analytics for Contact Center Efficiency and Excellence

Interactive Voice Response (IVR) is a sophisticated and dynamic telephone menu system that enables callers to provide input via their phone's buttons, allowing the call to be identified, segmented, and channeled to the most suitable agent or department.

Mar 3, 2023

Why is an Interactive Voice Response (IVR) important to Your Business?

An IVR system is simply called Interactive Voice Response. It is programmed to offer callers a relevant, personalized and pleasant customer experience.

Apr 5, 2023

Analyzing the Effectiveness of IVR Systems for Outbound Call Campaigns

Interactive Voice Response (IVR) systems have become a significant technology in the world of customer service and outbound call campaigns.

Apr 18, 2023

Virtual Numbers in Multi-Channel Marketing: Analyzing the Impact on Customer Engagement and Conversion

Virtual phone numbers represent a potent asset for enterprises involved in multichannel marketing.

May 15, 2023

The Impact of Cloud Contact Centers on Organizational Agility and Flexibility

Cloud contact centers are transforming the way organizations conduct business, providing a platform for greater agility and flexibility.

May 24, 2023

Empower Your Sales Team with Cloud-Based Contact Center Tools

These cloud-based communication channels enable businesses to streamline their correspondence channels, elevate customer experience, and ultimately propel their sales growth.

Jan 3, 2024

How to Get 1800 Toll Free Number for Your Enterprises in India?

A 1800 toll free number isn't just a sequence of digits; it's a powerful tool for businesses. Not only does it lend a professional sheen to your brand.

Feb 15, 2024

Optimizing E-Commerce Operations: Key Strategies for Integrating a Virtual Phone Number System

Virtual phone number offers features like call logging and recording, and even sends voicemails directly to your email.

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